Standard Delivery to the UK
All orders are processed 'same day' and despatched within 3 working days.  If an item is out of stock or no longer available we will contact you to suggest a suitable alternative or arrange a later delivery date. Delivery charges are automatically calculated at the time of purchase and will appear as a 'Carriage' charge on your receipt - which is e-mailed to you.

If we expect any delays in delivery we will contact you to inform you of the expected delivery date. Should this not be acceptable to you, we will offer an alternative item or a refund. (To check availability, sizing or colours you can contact customer services on 0845 006 1111,  via sales@born2becool.com or use our ‘Contact’ page.)

For express delivery please call or email your contact number to sales@born2becool We will call you to discuss your requirements.

Overseas Deliveries and Currencies
If you are ordering from outside the UK please note your credit card will be charged in Pounds Sterling (£STG) and converted at the exchange rate dictated by your Bank or card issuer. If you wish to call us from overseas please dial +44 1732 874910.

VAT
Children’s' clothing up to, and including age 13, are zero-rated for UK VAT purposes. For clothing sizes age 14 upwards and any other items and accessories VAT is included in the price at the current rate of 17.5%.

Terms & Conditions
We aim to provide you with the very best leisurewear products and a quality of service to match. You can buy from us secure in the knowledge that your order will receive our personal attention and any queries or problems will be dealt with within 24 hours - usually immediately.

Refunds & Returns Policy
We offer a no-quibble money back guarantee for any products that are faulty or do not fit. Returns must be within 10 days of receipt and in the original packaging with labels intact. Please note postage charges are non-refundable on returned or items sent to us for exchange. Postage is refunded where we have sent you an imperfect or incorrect item.
It is the responsibility of the customer to return goods to us in the event of an order cancellation. The customer must take reasonable care to ensure the goods are received by us and not damaged in transit. (As stipulated by the Consumer Protection 'Distance Selling Regulations' 2000.) For this reason we recommend all returns are sent by registered post, to be signed for on delivery.

(Please ensure that you follow the product care instructions when washing or cleaning your garments.)

Born2becool is the trademark of Craven Dickens Ltd Registered in England & Wales Registered number 04778870. Customers' statutory rights are not affected by any of these terms of trading. In the event of any dispute, English law shall apply

Privacy policy
We only collect information that is submitted by you for the purposes of ordering from the website (including your name, address, and phone number) and when entering your email address to request promotional materials - such as our customer newsletter. We do not hold your credit or debit card details.

We will never collect information about you without your consent. It is our policy to abide by the best practice guidelines as determined by the Direct Marketing Association (DMA).

As a customer you can log-in to your account to check and amend or delete the information that we hold.

Payment

We accept Visa, MasterCard, Switch and Solo. Your card will be charged when your order is processed. We use a Secure Server to process your payment information. Your credit card number is automatically encrypted when the order is placed. You can also send payment information via phone, fax, or mail.